IOP 5 Support Staff

JOB DESCRIPTION

IOP 5 Support Staff

Position Overview: The IOP 5 Support Staff provides essential clinical support services to clients and the clinical team. This position requires frontline interaction with clients, ensuring program guidelines are followed, and clients are treated with care, respect, and direction. The IOP 5 Support Staff plays a vital role in maintaining the facility, supporting clients through their recovery journey, and working closely with the clinical team to promote a safe and structured environment. Knowledge of 12-Step recovery is essential, as is the ability to calmly interact with clients who may be in emotionally agitated states.

This position reports to the Program Manager.

Key Responsibilities:

• Clean, organize, and restock supplies in all areas of the clinic.
• Ensure regular safety checks, including fire extinguishers, smoke alarms, and emergency lights.

Client Support & Interaction:

• Obtain relevant information about clients through interviews, assessments, and case history.
• Support clients through addiction, recovery, and mental health challenges by observing, intervening, and reporting adherence to program goals.
• Administer scheduled program curriculum and activities in collaboration with department staff.
• Maintain client supervision and treatment schedules.

Client Search & Orientation:

• Conduct searches of clients upon arrival to ensure the safety and security of the facility and compliance with program rules.
• Orient clients to facility guidelines and procedures.

Transportation & Logistics:

• Transport clients to appointments and other service locations outside of the program as needed.

Documentation & Reporting:

• Prepare and maintain progress notes and document behavioral incidents.
• Provide clear and accurate documentation of events occurring while on duty.
• Maintain medication logs and track controlled substances according to policies.

Safety & Security:

• Maintain security, order, and discipline within the clinic to prevent disturbances and ensure the safety of clients and staff.
• Conduct client searches upon arrival and monitor compliance with facility rules.
• Ensure smooth shift transitions, including client counts, managing equipment and keys, and required documentation.

Professionalism & Program Compliance:

• Demonstrate standards for security, ethics, confidentiality, and professionalism.
• Promote a positive response to change among clients and staff.
• Engage in a lifestyle consistent with recovery principles promoted by Cornerstone Healing Center, LLC.

Other Duties:

• Perform other job-related duties as assigned or required.

Qualifications:

• Knowledge & Skills:
• Familiarity with 12-Step recovery principles.
• Strong communication and organizational skills, with the ability to handle clients in emotionally heightened states.
• Ability to respond to direction from the clinical team and demonstrate the competencies required for this position.
• Physical Requirements:
• Ability to lift and carry items, operate cleaning equipment, assist with transporting clients, and conduct client searches.
• Core Competencies:
• Adherence to program policies and procedures, confidentiality, ethics, and rules of conduct.
• Ability to work independently while maintaining professionalism and integrity.
• Client Interaction:
• Ability to support clients through recovery and maintain appropriate boundaries.
• Safety & Compliance:
• Familiarity with safety protocols, regulatory requirements, and proper documentation practices.

Training Requirements:

• Must complete necessary safety or compliance training, including first aid, CPR, and any regulatory certifications related to the position.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

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